Privacy Policy of CHO EXAM APP
PRIVACY POLICY
Last updated: 24 December 2025
This Privacy Policy (“Policy”) explains how Sumitra Devi (“we”, “us”, “our”) collects, uses, stores, and shares information when you use our:
Websites: https://coachingplanet.in/
Mobile applications published by us: [CHO EXAM APP]
Any services, features, content, mock tests, quizzes, courses, test series, notifications, or customer support that link to this Policy (collectively, the “Services”).
If you do not agree with this Policy, please do not use our Services.
1. Owner / Operator Details
Owner / Proprietor: Sumitra Devi
Email: admin@coachingplanet.in
Phone: +91-8078665389
Address: House No. 303, Ganesh Nagar, Sewar Road, Bharatpur, Rajasthan 321001, India
2. Information We Collect
We collect information in the following ways:
2.1 Information You Provide
You may provide us with:
Account details: name, email address, phone number, password (stored securely)
Profile information (optional): photo, preferences, exam category, language
Course/test activity: answers, scores, progress, attempts, certificates (if available)
Support communications: messages, feedback, and queries you send to us
Purchases: plan/course purchase history and transaction references
2.2 Information Collected Automatically
When you use the Services, we may automatically collect:
Device data: device model, OS version, app version, language settings
Usage data: screens/pages visited, time spent, clicks, feature usage
Log data: IP address, approximate location (derived from IP), crash logs, performance data
Cookies/Local storage (web): used for login sessions, preferences, and basic analytics
2.3 Information from Third Parties (If You Choose)
If you use third-party sign-in (like Google), we may receive basic profile info (such as name and email) based on the permissions you allow.
3. Payments
If you buy any plan/course/test series, payments are processed by third-party payment gateways.
We do not store complete card/banking details on our servers. Payment gateways process your payment details according to their own privacy policies.
You may find their privacy notice link(s) here: https://razorpay.com/privacy/, and https://payu.in/privacy-policy/.
4. How We Use Your Information
We use your information to:
Create and manage accounts and provide access to content
Provide mock tests, quizzes, learning materials, and results/progress tracking
Process purchases and provide transaction support
Send important service messages (security, updates, confirmations)
Improve performance, fix bugs, and enhance user experience
Prevent fraud, abuse, unauthorized access, and cheating/misuse
Comply with legal obligations and enforce our Terms
5. App Permissions (Mobile)
Some permissions may be requested only when required for a feature, such as:
Notifications: alerts, reminders, important updates (optional)
Storage/Photos/Media: upload/download PDFs, certificates, profile images (if used)
Camera: for scanning/uploading images (only if used in a feature)
You can control permissions from your device settings. Some features may not work if required permissions are denied.
6. Sharing of Information
We do not sell your personal information. We may share information only in these cases:
6.1 Service Providers
We may share limited information with vendors that help us operate, such as:
Hosting/database providers
Analytics and crash reporting tools
Email/SMS/WhatsApp/push notification services (only for service communication)
Payment gateways (to complete transactions)
These providers may process data only to provide services to us.
6.2 Legal Requirements
We may disclose information if required by law, court order, or government request, or to protect rights and safety and prevent fraud.
6.3 Business Transfer
If our business is merged, sold, or transferred, user data may be transferred as part of the transaction subject to this Policy.
6.4 With Your Consent
We may share information if you request it or explicitly consent.
7. Data Retention
We keep personal information only as long as necessary to:
Provide the Services
Maintain records for legal/tax/compliance
Resolve disputes and prevent abuse
When no longer needed, we delete or anonymize it, unless retention is legally required.
8. Security
We use reasonable security measures to protect your information. However, no online service can guarantee 100% security.
9. Your Choices & Rights
Depending on applicable laws, you may request to:
Access, correct, or update your data
Delete your account/data
Withdraw consent for optional processing
Opt out of optional notifications/communications
To request deletion or changes, email: admin@medicalofficial.in
Subject line: “Privacy Request” or “Account Deletion Request”
10. Children’s Privacy
Our Services are intended for users who meet the minimum age required by applicable law.
We do not knowingly collect personal information from children. If you believe a child has provided personal data, contact us to remove it.
11. Third-Party Links
Our Services may contain links to third-party websites/services (including payment pages). We are not responsible for their privacy practices. Please review their policies.
12. International Users
If you access our Services from outside India, your information may be processed/stored in India or other locations where our service providers operate.
13. Changes to This Policy
We may update this Policy from time to time. The “Last updated” date at the top will change. If changes are significant, we may provide additional notice within the app/website.
14. Contact
Sumitra Devi (Owner/Proprietor)
Email: admin@coachingplanet.in
Phone: +91-8078665389
Address: House No. 303, Ganesh Nagar, Sewar Road, Bharatpur, Rajasthan 321001, India
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